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Unlocking my old S5
GROBEN424
Newbie

I recently upgraded to an S9. The contract on my S5 expired long ago. I reset it to factory standards. I sent it to a friend in need in Venezuela. Did the reset unlock it or is there something else that she needs do?

Thanks,

Mark

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Re: Unlocking my old S5
vzw_customer_support
Customer Support

GROBEN424,

 

That's nice of you to send your S5 to your friend in Venezuela. I know it's important to make sure the phone is unlocked for your friend and I'll be happy to help. The factory reset will bring the S5 back to default settings. This will erase any previous phone locks. Is your friend having issues activating the phone? If so, what's going on?

 

Juan_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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