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April 10, 2015
ATTN: Correspondence Team
PO Box 5029
Wallingford, CT 06492
Re: Poor Customer service and App Fraud
Dear Concerned,
I have enjoyed years of excellent services from Verizon. I am a business owner and Verizon has always dealt professionally. Accordingly, I wish to preserve our business relationship by pointing out a disturbing event. I installed Verizon Cloud on April 8 th, 2015. I was not aware that the program could update at will, and on April 10th it consumed 9 G of data within a few hours without my consent. I uninstalled the program. I then contacted James Williams and Michael Braun in order to resolve this issue. Despite 1 hour on the phone, neither could credit my account with more data and suggested I be happy with the plan I had. At that point, without my consent, Mr. Williams disconnected my account. I am a physician and over the 2 hours (6 pm to 8 pm) that I was without service, my patients were in jeapordy due to lack of access to their physician.
Sincerely,
Dr. Gerald Congdon
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