Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Verizon Up early delivery for S9+ to reseller not allowed??

Has anyone else been denied delivery of their phone from a Verizon Reseller stating they can not get their Samsung S9/S9+ even though you know they have it based on the Verizon Up email that lets you track it. Showed Costco my email stating it has been delivered and that I am a Verizon Up member and was allowed to have it based on this program. I know Verizon Up has not been around that long but would think they would communicate with Samsung to allow their resellers to release the phones.

Re: Verizon Up early delivery for S9+ to reseller not allowed??
Customer Support

Awaiting the delivery of your new device can make one become anxious. I know I have felt this way too. Eyeonu, I have reviewed our systems and show the Samsung Galaxy S9/S9+ devices are set to be shipped until 3/16/18. Since the device was purchased through a reseller, I would have to refer you back to Costco to see if any exceptions can be made. Unfortunately, we do not have any additional steps to try to access the delivered device before 3/16/18.  




Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!