Verizon or Galaxy s10e issue or Norton 360 issue?

[Pearson200]

This morning, I found my phone in Safe Mode and Airplane mode. Plus, the screen was missing all but a few app icons.

There was a notification about having to update Norton 360 so I don't know if that caused everything to be wiped off my screens.

Any ideas?

Thank you.

[jav6]

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@Pearson200 wrote:

This morning, I found my phone in Safe Mode and Airplane mode. Plus, the screen was missing all but a few app icons.

There was a notification about having to update Norton 360 so I don't know if that caused everything to be wiped off my screens.

Any ideas?

Thank you.

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Have you looked/posted on the Samsung forum to see if anyone has seen the issue?

https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

https://us.community.samsung.com/t5/Galaxy-S-Phones/Unexpected-Safe-Mode-Followed-by-Multiple-Issues...

[vzw_customer_support]

We know how important it is for your device to function as expected. We definitely want to get to the bottom of this ASAP! We will be sending you a Private Note, so we can further assist you.