Verizon tune app

[marty49er]

I just purchased a ringtone and all I get is a 2 note bong on my phone. The tune does not play. I thought I made a mistake so I ended up pay twice for the ringtone without any benefit. Any way to make this work properly. This is on a new note10+.    

[vzw_customer_support]

Please follow these steps to verify that the ringtone fully installs on your phone: https://www.verizonwireless.com/support/how-to-use-verizon-tones/#accessverizontones , and let us know what happens.  MatthewG_VZW