Voicemail App problem

[JoshEisen1994]

 I've been on Verizon for a month, and for some reason the voicemail app on my phone is still not set up yet.  Everytime I open the app, it keeps saying that visual voicemail is downloading to my phone and I should open it again in a few minutes, but nothing happens.  Is there anything I need to do for my visual voicemail to officially be downloaded, or do I have to keep waiting?

[vzw_customer_support]

Hello Josh! Welcome to the Verizon family. We're sorry that you're having trouble with your Visual Voicemail. Is your regular voicemail (*86) working fine? Do you have a Verizon branded phone? Are you having issues with any of the other Verizon apps?   

AaronS_VZW

[JoshEisen1994]

Hello, 

Thank you for replying.  To answer your questions.  My regular voicemail (*86) is working fine.  I have a samsung galaxy s9 that i've had long before I switched from t-mobile to verizon.  The visual voicemail app is the only one i'm having problems with.  

I appreciate your help.

Best,

Josh

[Ann154]

If the phone isn't a Verizon Wireless branded model, the Verizon Visual Voicemail application isn't compatible with that phone. The application is an exclusive to branded phones only. It won't work on a T-Mobile or even an unlocked model. 

[Ann154]

Even if it was compatible, you still need to setup the visual voicemail application while on the 4G LTE or 3G EDVO network. It doesn't work on Wi-Fi. 

[vzw_customer_support]

Thank you for the details, Josh! Unfortunately, the Visual Voicemail is one of the apps that are not guaranteed to work with non-Verizon phones. Please reply to our private note to further assist you.