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Why can't I take a screen shot with the s-pen?
MMCM_SS_
Enthusiast - Level 1
‎04-29-2015 12:41 PM

did lollipop this morning.  now s pen won't do screen shots.  Why?

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Re: lollipop note 3 s pen
vzw_customer_support
Customer Service Rep
‎05-01-2015 01:04 PM
MMCM(SS), I can totally understand your concern. The S-pen is not supposed to work like that any longer because they upgraded S-pen functionality to match the new features of the Note 4. Palm Swipe, if enabled in settings, should still work for a screenshot. You can also use Screen Write to capture a screenshot with the S-pen - you don't have to actually write anything on it - you can just save it as is. I hope this was helpful information.
KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: lollipop note 3 s pen
vzw_customer_support
Customer Service Rep
‎05-01-2015 01:04 PM
MMCM(SS), I can totally understand your concern. The S-pen is not supposed to work like that any longer because they upgraded S-pen functionality to match the new features of the Note 4. Palm Swipe, if enabled in settings, should still work for a screenshot. You can also use Screen Write to capture a screenshot with the S-pen - you don't have to actually write anything on it - you can just save it as is. I hope this was helpful information.
KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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