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Why does my Galaxy S4 keep shutting down with 40-50% battery power?
dawnearou68
Newbie
‎06-22-2017 09:41 PM

Starting today I have had an issue that my Galaxy S4 keeps shutting down when it still has ample battery power.  I have to keep the phone on charger to keep it from automatically shutting off and if I shut the phone off I have to hook the charger up to be able to re-power phone.  I have tried doing a soft restart and went thru all my settings and still nothing.  Thank you in advance for any advice you all may have.

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Re: Why does my Galaxy S4 keep shutting down with 40-50% battery power?
vzw_customer_support
Customer Support
‎06-24-2017 10:56 PM

Thank you for reaching out to us, dawnearou68.  Are you using the charger the device came with? Have you tried other chargers?  We are showing that other customers reporting this issue did perform a Factory Data Reset and this fixed the issue. Have you tried this step yet?

TabithaJ_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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