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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why does the S9 seem to freeze up at times., Why does the S9 seem to freeze up at times.
ZEEZY76
Newbie

Why does the Galaxy S9+ seem to freeze up at times.  Try to open apps or navigate through them and it won't respond no matter how hard or where I tap. Have to reduce screen or re-enter to get it to work

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Re: Why does the S9 seem to freeze up at times., Why does the S9 seem to freeze up at times.
vzw_customer_support
Customer Support

ZEEZY76, it's important to us that your S9+ is working properly at all times. I welcome the opportunity to address your inquiry. When a phone freezes, it can be attributed to a few things. At times, it can occur due to the internal storage being low, the device Random Access Memory (RAM)/processor being overworked with too many processes running or a bad application installed on the phone. Has this behavior always been present on your phone? If not, when did it start? Also, do you close out your unused apps if they've been running in the background for days or even power your device off for a few seconds at least once per week? Let us know so that we can help get this issue resolved.

 

EbonyR_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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