Why is my phone showing only 3G??

[DeClair1968]

This has been going on for two days now... regardless of where I am....   Anyone having this issue or know the reason why or how to fix it?!?!

[CherylH224]

What type of phone do you have? Have you tried putting it in Airplane mode for a few minutes and then turning Airplane mode off?

[DeClair1968]

It's a Galaxy S5 - I have put it on airplane mode and then changed it back

but it's still showing 3G

[tikibar1]

Have you tried resetting your SIM card?

[DeClair1968]

No I havent... how do I do that?

[tikibar1]

Turn off the phone, remove the SIM card (be careful not to touch the gold contacts), wait a few minutes.  Then reinsert the SIM card, turn the phone back on, and give it a few minutes to establish a fresh network connection.

Also ensure that your mobile network is set to LTE/CDMA and not Global.

[DeClair1968]

I removed the sim card and put back in and made sure my mobile network is a

you said it should be... it it's still saying 3G

[tikibar1]

And you're in a strong 4G area?  You might try a new SIM card; they're free at Corporate Verizon stores or by calling Customer Service.

[DeClair1968]

I will try that...thank you!

[tikibar1]

Hope that works.  There also could be tower issues in your area; you could call Customer Service and have them check.