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lindamcd
Contributor

Why doesn't Verizon just replace everyone's PREVIOUS phone, refund all taxes and upgrade fees and then reset line upgrade status to PRE Note 7 disaster? That is the ONLY right thing to do.

1 Solution

Correct answers
Re: Why?
takendraw_vzw
Verizon Employee

We understand that this experience has been a bit of a tennis match lindamcd.  Effective 10/10/16, we are suspending sales of the replacement Note 7, including exchanges from the recalled Note7, while Samsung works with the Consumer Product Safety Commission to investigate the safety of replacement Samsung Galaxy Note7 smartphones. We understand that the recent events are causing some concern and we truly want to ensure our customers are safe, you may take the phone back to the original point of purchase to exchange it for a different smartphone. If you purchased your device online, you may also exchange your replacement or original Note7 smartphones at Verizon stores. For more info, click here: https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/?CMP=GVW-LNK-NOTE7FAQ

-TakendraW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why?
takendraw_vzw
Verizon Employee

We understand that this experience has been a bit of a tennis match lindamcd.  Effective 10/10/16, we are suspending sales of the replacement Note 7, including exchanges from the recalled Note7, while Samsung works with the Consumer Product Safety Commission to investigate the safety of replacement Samsung Galaxy Note7 smartphones. We understand that the recent events are causing some concern and we truly want to ensure our customers are safe, you may take the phone back to the original point of purchase to exchange it for a different smartphone. If you purchased your device online, you may also exchange your replacement or original Note7 smartphones at Verizon stores. For more info, click here: https://www.verizonwireless.com/support/samsung-galaxy-note7-recall-faqs/?CMP=GVW-LNK-NOTE7FAQ

-TakendraW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Why?
lindamcd
Contributor

People that wanted the Note 7 don't WANT any other phone! They want their traded in phone; back AND their upgrade status (before the Note 7)  You people surely understand?  You act like you don't. You need to hey them a comparable phone to what they had. THAT is on YOU!  And reinstate their upgrade status! That's what they want.

Re: Why?
ROYEVE47
Enthusiast

No you can't take them to corporate stores!! I tried at all four stores in salt lake and they all said absolutely NO! This was yesterday.

Re: Why?
Predator7
Specialist

Verizon is confused!! didn't know what to do because they never face this kind of problem in the past!!

Re: Why?
tc2013
Contributor

...the only thing verizon was not confused for the whole process is:  making sure they always took our money first up-front. It's better for them to "hold" our money while they are still settling with Samsung at the background.

On top of that, they are in all that benefit to ask of of us (Note7 owners) to clear up all their unwanted S7 stocks. What a 0% discount clearance event!

Wow, that's a win-win for them!!    Good job Verizon!