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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Wifi is a dim green when selected but never connects to wifi
csantiago
Newbie

Hi

When i try and connect to wifi the icon just turns a dim green but never connects to any wifi around me in the area. I tried factory resetting the phone but still no change. my phone is pretty much useless now because i can't connect to any wifi please help

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Re: Wifi is a dim green when selected but never connects to wifi
vzw_customer_support
Customer Support

Csantiago

We definitely want you to be connecting to WiFi. What happens when you tap on an available network? Are you able to enter in the wireless passcode?


ChristopherM_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Wifi is a dim green when selected but never connects to wifi
mobilejoe22
Newbie

Go to advanced settings in wifi menu then choose wifi frequencie band and make sure it is set to auto. It would not show ip address until auto was selected.  once we did that we were able to connect to wifi

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