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Wireless Network issues
IrishAyes
Enthusiast

Trying to determine if the network connectivity issue is with my brand new S21 Ultra 5G, or if Verizon's network is just having issues this morning.  Just purchased the phone and the connection at home on my wifi was fine.  Now this morning, out and about, and i cannot connect to Verizon's data network AT ALL.  West Michigan.  Anyone else having issues?

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Re: Wireless Network issues
IrishAyes
Enthusiast

Update on this issue:  My IT guy at work took out my sim card and put it back in.  After putting back in  the phone automatically switched to 4G network and started working again (it had been showing 5G--with no connectivity).  After about 5 minutes, it switched back to 5G and again no connectivity.

Help?

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Re: Wireless Network issues
jav6
MVP
MVP

@IrishAyes wrote:

Update on this issue:  My IT guy at work took out my sim card and put it back in.  After putting back in  the phone automatically switched to 4G network and started working again (it had been showing 5G--with no connectivity).  After about 5 minutes, it switched back to 5G and again no connectivity.

Help?


Is there a setting to disable 5G?

...Just another VZW customer...trying to offer some assistance...
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Re: Wireless Network issues
vzw_customer_support
Customer Support

Thank you for keeping our team updated. Ensuring that your device and its service work correctly, is very important. We're concerned about the switching of the SIM Cards and your concerns about connectivity when switching back to 5G UW. Is the SIM Card that was switched for your device, a Verizon Wireless network compatible SIM Card? Are you viewing a message notification on your device's screen display? -

RobertC_VZW

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Re: Wireless Network issues
9wood
Specialist

Many have reported issue with 5g and not being able to get fixed i.e signal etc some mentioned a app or some to disable it to get 4g 

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Re: Wireless Network issues
Grappler315
Enthusiast

My wife and I also have the Samsung s21 5g and are experiencing the same issue. My phone will not connect to the network at random times and locations, for seemingly no reason. Some times it will say  I have 4+ bars and I cannot connect.  I reset the phone almost daily and even after a reset it still has no service.  Help, my phone is 2 months old and it's happened probably 40+ times already. 

Re: Wireless Network issues
vzw_customer_support
Customer Support

I am so sorry to hear of any issues with your service. Let's get this figured out. When did this problem start? What is the city and state of where this issue is happening? Is this problem happening indoors or outdoors? -Al

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Re: Wireless Network issues
Brycandis
Enthusiast

I'm having the same issue and I've had my phone for only 4 days when I call Verizon they act as if they have no clue of what I'm talking about and they have several customers with the same complaint I spoke to an IT friend of mine and he says that Verizon  has  very poor service with 5G in comparison to T-Mobile and AT&T.  When the phone is trying to connect to 5G it has no connectivity but on the phone I don't see where you can switch off this 5G they should not be selling these type of phones if they're not able to keep up with what's going on as far as the connection.

Re: Wireless Network issues
vzw_customer_support
Customer Support

Oh no, Brycandis! It's our priority to provide a seamless network experience, and we are concerned to hear that you are experiencing challenges with your service. We would love the opportunity to help you in any way we can today. Can you please elaborate more? When did this issue start? What services are being impacted? 

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