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changing an order that is processing
taman1
Newbie
‎03-01-2019 11:59 AM

I have an order that is still processing, and I would like to change it before it goes through. Has anyone been through process? WHat is the phone number I need to call?

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Re: changing an order that is processing
Ann154
Super User
Super User
‎03-01-2019 12:53 PM

The only way to change an order that is being processed is to cancel the order and make a new order. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: changing an order that is processing
vzw_customer_support
Customer Service Rep
‎03-03-2019 12:09 PM

taman1, I understand your concern when it comes to canceling an order that is processing. Let's work to get to the bottom of this. Can you provide more information on the order and what you are trying to change? Ann154, provided some good information. Normally once an order is processed, to make changes you would need to cancel the order and resubmit a new one. 

 

JustinB_VZW

Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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