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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
doublel15
doublel15
Newbie

i have a note4 had it about 3 months today all of a sudden the phone turned itself off the before it could fully turn back on it turned itself off over and over. i took the battery out for a while , then when i put it back in it started again. i hooked it to the charger it came on so im leaving it hooked up for a few minutes to see the battery was at 68%

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Re: doublel15
vzw_customer_support
Customer Support

It's important that your phone doesn't power off by itself, doublel15. Have you installed any new apps recently? What software is installed on your device? You can check this by going to Settings>About Phone> Build Number & Baseband version.


AndreaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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