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i've never received any txt msg regarding the current return process, have you?
tc2013
Contributor

Do I have to receive a txt msg from Verizon before i can proceed to the note7 exchange/return?

I've noticed some of you mentioned about receiving a txt msg from Verizon, but i've never get one.

Note: for the first recall in early Sept, i did receive one.  But not this time up.

Any idea??

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Correct answers
Re: i've never received any txt msg regarding the current return process, have you?
adriennep_vzw
Verizon Employee

@Tc2013, that is a great question. I'm here to help. I apologize for all the confusion regarding the Note 7 recall. As a fellow Note 7 owner myself I know how important it is to get the correct answers. Great news, you can proceed with the exchange at this time. Your upgrade date and Device Payment Plan (if applicable) have been reset. You can find more info on the Note 7 recall here Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless .    

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Re: i've never received any txt msg regarding the current return process, have you?
Acrillix
Specialist

They are automatic. Even if you don't get one its OK you can also call and request a recovery box.

Re: i've never received any txt msg regarding the current return process, have you?
tc2013
Contributor

would rather get an answer from the "real" Verizon Admin(s) for this one.  Thanks (but no thanks).

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Re: i've never received any txt msg regarding the current return process, have you?
Acrillix
Specialist

Then you should call Customer Service instead of posting in the Peer to Peer Forums. 800.922.0204

Re: i've never received any txt msg regarding the current return process, have you?
tc2013
Contributor

You mean I cannot post my question here and waiting for the legit answer from the Verizon staff?

Sounds weird. Who are you? An Verizon forum administrator?

I saw the "ASK QUESTION" tab and so I asked a question and looking for answer from "Verizon staff".  What's wrong with it??

Just a heads-up... Everyone in this Note7 forum were/are a little agitated because of the whole Note7 recall fiasco. If you're not sensitive enough about your contribution, please pay a little sympathy to most of the Note7 victims here.

Peace!

Re: i've never received any txt msg regarding the current return process, have you?
adriennep_vzw
Verizon Employee

@Tc2013, that is a great question. I'm here to help. I apologize for all the confusion regarding the Note 7 recall. As a fellow Note 7 owner myself I know how important it is to get the correct answers. Great news, you can proceed with the exchange at this time. Your upgrade date and Device Payment Plan (if applicable) have been reset. You can find more info on the Note 7 recall here Samsung Galaxy Note7 Recall Exchange FAQs | Verizon Wireless .    

Re: i've never received any txt msg regarding the current return process, have you?
tc2013
Contributor

Thanks adriennep_vzw.

I (finally) got the txt msg yesterday 10/19 afternoon.

Thanks for the update and follow-up.

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Re: i've never received any txt msg regarding the current return process, have you?
Xyvis
Specialist

tc2013 wrote:

You mean I cannot post my question here and waiting for the legit answer from the Verizon staff?

Sounds weird. Who are you? An Verizon forum administrator?

I saw the "ASK QUESTION" tab and so I asked a question and looking for answer from "Verizon staff". What's wrong with it??

Just a heads-up... Everyone in this Note7 forum were/are a little agitated because of the whole Note7 recall fiasco. If you're not sensitive enough about your contribution, please pay a little sympathy to most of the Note7 victims here.

Peace!

Absolutely you can. But if you know what a forum is then you should also know that you're never guaranteed a direct response from Verizon staff in this case, you did get one.

This is a peer forum, meaning you have the chance to ask a question, and have it answered by other customers, and possibly employees of the company.

But hey, at least you got your answer from a Verizon staff, about 30 hours after you posted your question.

In the future if you don't want peer help, then don't ask in a peer forum. If you don't understand what a peer forum is then I suggest you do a search to find out. If you do know what a peer forum is, then your mentality of coming here and telling somebody who gave you nearly the same information as a Verizon employee is, that their answer isn't good enough basically makes your use of a peer forum pointless, in which case instead of wasting everyone's time, just call support.

Re: i've never received any txt msg regarding the current return process, have you?
Weth
Legend

Hmm Acrillix​ was spot on and you had your answer in 90 min.  Do you know how many times the rep  is wrong and the peer has the real way to do something?