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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
just got replacement phone and it will not activate

Cannot activate replacement Samsung Galaxy 3 phone--continues to say "activating" for an hour and then shuts down.  Any ideas?

Re: just got replacement phone and it will not activate
Customer Support


I'm sorry to hear about the trouble activating your device! Is this still happening for you now? Did the new device come with a new SIM card?

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