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note 20 ultra locked

My 3-day old galaxy note 20 ultra is not accepting my password or fingerprint.  (was working fine yesterday) I think it did an automatic update last night. What caused this? Do I have to do a hard reset and start all over again with this phone?

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Re: note 20 ultra locked
Customer Service Rep

movewithmeg, we are sorry to hear that your device is not accepting your password or fingerprint. To bypass the lock screen you will need to Factory Data Reset your device. Please follow this link to view the steps on how to do so.