pandora stops over wifi
cmac1984
Newbie

My new Samsung Galaxy S7 Edge will only play 2 or 3 songs via Pandora over my work wifi network. Then it just stops and keeps buffering. The ads show but the music won't play again until I close the app and restart it, only to have the same thing happen 2 or 3 songs later. I never had this problem with my LG G3 over the wifi network at work. Any thoughts?

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1 Solution

Correct answers
Re: pandora stops over wifi
vzw_customer_support
Customer Service Rep

Let’s work towards a solution to help get the device connected to the WiFi and able to use the service, Navyscuba. With the recent update being pushed out and the issue still at hand, the best course of action is going to be contacting Samsung directly. Here is their contact link: http://bit.ly/1MSes7a Please reach out to them as soon as possible.


ChrisM_VZW
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Re: pandora stops over wifi
DigitalRules
Specialist - Level 1

I wonder if Doze is shutting it off? I have to go into Doze settings & tell it to allow music streaming apps or it does the same thing to me. (This on a Lollilpop phone)

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Re: pandora stops over wifi
cmac1984
Newbie

Where can I find the Doze setting?

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Re: pandora stops over wifi
bearone21
Legend

there's no setting for doze, the phone recognizes it's not in a pocket or being carried....doze works well & has improved battery life.

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Re: pandora stops over wifi
cmac1984
Newbie

How do I tell Doze to allow streaming music apps?

On Wed, Mar 23, 2016 at 12:44 PM, bearone21 <forums@verizonwireless.com>

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Re: pandora stops over wifi
DigitalRules
Specialist - Level 1

Unfortunately not sure how to do it with Marshmallow?

I added it to my Moto x (running Lollipop) & controlled behavior by opening the Doze app & white listed what I wanted to keep the phone awake.

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Re: pandora stops over wifi
DigitalRules
Specialist - Level 1

I would look to see if Doze is in the app drawer.

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Re: pandora stops over wifi
vzw_customer_support
Customer Service Rep

The suggestions so far on this have been a great base camp on getting this fixed, cmac1984. Let's look at a few more settings. The first is called Smart Switch. Make sure this is off in this setting location: Setting > Wi-Fi > MORE > Advanced.
On top of this, let's see if Bluetooth has an effect. The way to test this is by turning Bluetooth off, and seeing if the behavior continues. Certainly keep us posted on your progress.

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Re: pandora stops over wifi
bearone21
Legend

you can't, doze is a condition the device enters when the phone isn't doing anything,

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Re: pandora stops over wifi
DigitalRules
Specialist - Level 1

Do you have any other apps that do this? (i Heart Radio, Tune In, Spotify, etc . . . . ). Any app that Doze doesn't recognize as "high priority" will let the phone go to sleep.

Also check to make sure your Wi-Fi isn't in energy saving mode. This may be causing Wi-Fi to turn off when the screen goes dark. You can find it under advanced Wi-Fi settings. It's called "Wi-Fi optimization" on my phones, but may have a different name on your Samsung.

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