Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
phone locked
tim_butler
Newbie

My phone is completely locked so I did a restart. But now it wants my 4 digit pin. I typed it in but it wont except my pin. any suggestions besides a hard restart and erasing everything on the phone?

 

Labels (1)
0 Likes
Re: phone locked
vzw_customer_support
Customer Service Rep

I'm sorry to hear your phone is locked tim_butler. If you don't know your PIN number, a factory reset would be the only option to access the phone menu. What phone do you have? 

 

KinquanaH_VZW

0 Likes