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"Custom" on my boot up screen
qsyfy
Newbie
‎06-07-2016 06:59 AM

I am getting the word "Custom" on my boot up screen.  There is no network avaiable.  How do I get it back to normal?

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Re: "Custom" on my boot up screen
Ann154
Community Leader
Community Leader
‎06-07-2016 11:09 AM

Which phone model do you have?

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Re: "Custom" on my boot up screen
qsyfy
Newbie
‎06-07-2016 11:56 AM

Samsung Note 3

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Re: "Custom" on my boot up screen
vzw_customer_support
Customer Service Rep
‎06-09-2016 07:08 AM

qsyfy-

Let's solve the mistery! When did this issue begin? Have you tried restarting your phone?



CarmenT_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: "Custom" on my boot up screen
vzw_customer_support
Customer Service Rep
‎06-09-2016 07:10 AM

gsyfy - Let's get your Note 3 back to normal. I welcome the opportunity to assist you with your inquiry. I just need a few additional details first. Are you using a Verizon Wireless branded Note 3? Also, has the phone ever been rooted with a customized Operating System? How did you originally obtain that device? Please let us know. I'm sure we can get to the bottom of this.


EbonyR_VZW
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Re: "Custom" on my boot up screen
qsyfy
Newbie
‎06-09-2016 11:26 AM

Problem started Wednesday morning.

This is a Verizon branding Note 3. I have never tried to root or do anything technical to it. I've tried to reset it several times. When I do there is a open padlock with the word "Custom" on the startup screen. It was in the bed with me while I slept so I guess I rolled over on it.

What's crazy is about 6:10am I sent a text to someone and everything was fine. About 30 minutes later is when I started having the problem.

When I am home the WiFi connnects and I can use Data. But the network is unavailable and I cannot make calls or send texts.

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Re: "Custom" on my boot up screen
Ann154
Community Leader
Community Leader
‎06-09-2016 12:21 PM

Is your error similar to this one? https://community.verizonwireless.com/message/1440762#1440762

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Re: "Custom" on my boot up screen
ROLITA81
Newbie
‎07-30-2016 08:20 PM

I'm getting the same thing on my branded note 3

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Re: "Custom" on my boot up screen
vzw_customer_support
Customer Service Rep
‎08-01-2016 08:29 PM

You’ve come to the right place to straighten out the startup screen ROLITA81. How long ago did this issue start? Was there any recent updates or apps installed on the phone?


StevenM_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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