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***Announcement: Welcome to the new Verizon Community! We have merged our Wireless and Fios Communities to bring you the best place to discuss any Verizon product or service, along with all things tech! We have many new features to discuss with you in the coming weeks, but first we want to make sure that all of you who have been active on either of our communities before are able to log in! For many of you, we have been able to merge your Wireless and Fios community accounts so all of your Community contributions are all in one place. If you were active in both communities and you previously used the same My Verizon account to log into both, you’re all set! You will be able to use those same credentials to access the new Community. If one of those accounts was with My Verizon and the other was a Community Member Only account, please use your My Verizon account to log in. Please note that we were only able to merge those accounts that were attributed to the same email address. If you only had one account on either Community, you can log into that account exactly as you have before. For some of our Fios Community members, you may have an issue logging in. If you had an account on the Fios Community and you’re having login issues, please use the Community Member Only login page and use the “Forgot my info” link to reset your password. Once you complete this, you should be able to log in normally. If you continue to have any further issues logging in, please email us at verizon.community.team@verizon.com and we’ll assist you to get you back in the Community! Keep an eye on the Community announcements - we can’t wait to show you what’s in store. The Verizon Community Team
"Custom" on my boot up screen
qsyfy
Newbie

I am getting the word "Custom" on my boot up screen.  There is no network avaiable.  How do I get it back to normal?

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Re: "Custom" on my boot up screen
Ann154
Super User
Super User

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: "Custom" on my boot up screen
qsyfy
Newbie

Samsung Note 3

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Re: "Custom" on my boot up screen
vzw_customer_support
Customer Support

qsyfy-

Let's solve the mistery! When did this issue begin? Have you tried restarting your phone?



CarmenT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: "Custom" on my boot up screen
vzw_customer_support
Customer Support

gsyfy - Let's get your Note 3 back to normal. I welcome the opportunity to assist you with your inquiry. I just need a few additional details first. Are you using a Verizon Wireless branded Note 3? Also, has the phone ever been rooted with a customized Operating System? How did you originally obtain that device? Please let us know. I'm sure we can get to the bottom of this.


EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: "Custom" on my boot up screen
qsyfy
Newbie

Problem started Wednesday morning.

This is a Verizon branding Note 3. I have never tried to root or do anything technical to it. I've tried to reset it several times. When I do there is a open padlock with the word "Custom" on the startup screen. It was in the bed with me while I slept so I guess I rolled over on it.

What's crazy is about 6:10am I sent a text to someone and everything was fine. About 30 minutes later is when I started having the problem.

When I am home the WiFi connnects and I can use Data. But the network is unavailable and I cannot make calls or send texts.

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Re: "Custom" on my boot up screen
Ann154
Super User
Super User

Is your error similar to this one? https://community.verizonwireless.com/message/1440762#1440762

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: "Custom" on my boot up screen
ROLITA81
Newbie

I'm getting the same thing on my branded note 3

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Re: "Custom" on my boot up screen
vzw_customer_support
Customer Support

You’ve come to the right place to straighten out the startup screen ROLITA81. How long ago did this issue start? Was there any recent updates or apps installed on the phone?


StevenM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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