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s8 not staying connected to wifi
BillC58
Newbie
‎07-12-2017 09:42 AM

Is anyone else having problems with their S8 not staying connected to home WIFI and is there a solution ,

Thanks

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Re: s8 not staying connected to wifi
vzw_customer_support
Customer Service Rep
‎07-14-2017 09:50 AM

BillC58, I know I rely on wifi too a lot of the time. How long has this been going on for? Is this on certain wifi connections or all the wifi locations you try connecting to?

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Re: s8 not staying connected to wifi
BillC58
Newbie
‎07-19-2017 11:51 AM

It's my daughters phone , my home wifi is not staying connected , all other devices in the home no problems , its been happening since she got her S8 and with her previous Galaxy phones

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Re: s8 not staying connected to wifi
vzw_customer_support
Customer Service Rep
‎07-21-2017 12:01 PM

Glad to learn the other devices are able to connect, BillC58. Let's make sure we get her phone to stay connected. Does her phone find the network and connect to the home wifi? Does she get an error or indication that she is no longer connected?

NicoleB_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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