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when receiving text I don't get any audible notifications?
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I am sorry to hear your not able to receive sound notifications for text messages, tedlll. Let’s get to work for you and find a solution. When did this problem start happening? Does this happen intermittently or 100% of the time? Are you able to receive sound notifications for other applications? Please share details.
AnthonyC_vzw
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I would be lost if I had no notifications when a text message came in, tedIII. Let's get this fixed. When did this start happening? Was there any recent changes before this started?
JosephE_VZW
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There was an update prior to this happening.
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Hard reset.
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Not sure about a hard reset, but once the update was downloaded it did a
restart.
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Oh goodness. Sometimes an update my alter some settings as well.
If the phone had done a hard reset you would have noticed immediately because it takes the phone back to the factory settings where you would have to set the phone up all over again as if it was a new phone.
We will be sure to get the sounds back for you.
When you go to Messages> More >Settings >Notifications > are the sounds on?
TamaraH_VZW
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Yes
On Nov 20, 2016 4:18 AM, "vzw_customer_support" <forums@verizonwireless.com>