samsung 7 freezes

[LINWIL92]

My phone froze after the last download and won't charge or turn on

[vzw_customer_support]

I apologize for the inconvenience as I know how much a reliable phone is needed. Does the device show any signs of physical or liquid damage? Have you tested another charger? Yale_VZW
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[vzw_customer_support]

LINWIL92, I rely on my phone for everything, so it not charging or powering on would be very concerning to me as well. I will make sure we exhaust all options to get the phone working properly. Please share with me what type of charger are you using? Have you attempted to soft reset while the device is charging? https://www.verizonwireless.com/support/knowledge-base-203269/

Rodney_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[LINWIL92]

I have tried the original charger that came with the phone, in addition to 2 mongrel charges. I have tried using a connection to the USB on a computer. I have also tried a wireless charger. I have tried the simulated battery pull with the volume and power button. I have chatted with Samsung and visited the verizon store and followed suggestions online. I do not understand how the phone would process an upgrade download and then never work again! there is not abuse or moisture damage. any suggestions?

[vzw_customer_support]

I know this is frustrating. Thank you for telling us what you have done to resolve this concern. Let's continue to work. In cases where the device doesn't appear to power on or appears to have a blank, black, or unresponsive screen, performing these steps may restore the device to a usable state. http://spr.ly/6580D49rQ Let's also try to place the device in Safe Mode. http://spr.ly/6582D49ra

Vanetris_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!