samsung s9+ rejects callers who aren't blocked

[LISTUR56]

My brand new Samsung s9+ is rejecting callers who aren't on my block list. But it doesn't happen every time I get a call from that number, it's just random. Anybody else?

[bearone21]

rejecting how, one number or multiples??

are you sure you haven't selected calls not in register are discarded??

[LISTUR56]

So far 2 numbers i know of, 4 calls  that I know of since 4/9. No idea what calls not in register means. In my call log they say rejected

[vzw_customer_support]

We don't want you missing any calls LISTUR56. Do you have any calling or blocking apps downloaded to your phone? Those apps can indirectly cause other functionality problems with your phone if they are incompatible or need to be updated. Any recent software updates since this issue occured? Are you using our Family Base application/feature? 

KinquanaH_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[LISTUR56]

No call blocking apps downloaded. Don't use Family Base. Had the issue since I activated the phone. I'd think it was an app if it happened all the time, but it's random and different numbers.

[vzw_customer_support]

Let’s be sure all your calls come in properly. Since this isn’t happening on all calls, do you notice it happening at certain times of the day? Have you tried powering the phone off and back on? If you’ve already tried that, let’s reset the network settings. Please know it won’t remove any personal information. Here’s a link for the steps. https://www.verizonwireless.com/support/knowledge-base-216818/

StevenM_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!