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software update 12 galaxy s10
ejh1961
Newbie

yes have a galaxy s10. the other day I attempted to install software update 12. showed that installation failed error code 410. however, software version in about phone shows QP1A.190711.020.G973USQU3CTB1, which is correct for system 12 update.

so, did the software update actually install and the error is in error lol?

Labels (1)
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Re: software update 12 galaxy s10
Klue
Master

What does your phone's update history say, should give you a date for the last update installed. Cycle your phone to do an update search, if the phone says no updates available, your phone is up to date, and the last update you are questioning in on the phone.

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Re: software update 12 galaxy s10
vzw_customer_support
Customer Support

ejh1961, making sure your device updates to the latest software is important. We are here to help. Can you please clarify if your device indicates that a new Software Update is available to install https://vz.to/32sVboY? Also, what is the current available storage on your device https://vz.to/2PoooM6?

 

SylviaT_VZW

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Re: software update 12 galaxy s10
ejh1961
Newbie

Friday the 22nd  system 12 update showed as available. I downloaded and installed. After restart, it showed update failed error code 410. however, software version in about phone shows QP1A.190711.020.G973USQU3CTB1, which is correct for system 12 update.

Currently storage shows 99.9 gb available.

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Re: software update 12 galaxy s10
vzw_customer_support
Customer Support

ejh1961 it definitely sounds like you have enough storage. The software version you provided is the most recent update. Although the phone showed an error, it appears the update took. How is the phone working?DoloresK_VZW

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Re: software update 12 galaxy s10
ejh1961
Newbie

Phone has been working fine. Doesn't seem to have any issuesas of now.

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Re: software update 12 galaxy s10
vzw_customer_support
Customer Support

That's good to hear. Please keep us posted. BrittanyC_VZW

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