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video calling not working

I have the note 5 and the activate video calling is grayed out. Why? I logged in to my Verizon, it says its activated on my phone. Help!

Re: video calling not working
Customer Service Rep

Hi jenjen7984,

Let's get the video calling going on your Note 5 asap. Have you ever been able to use it? If so, when was the last time you used it? Check this link for more information:

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