Disney bundle problem
Dmoenpool
Newbie

I have 2 plans (one is that they just upgraded and said it would be complimentary but i am paying for it now for some reason) that qualify for the Disney/Hulu/ESPN bundle but when I press learn more, it says ineligible then goes to an error screen.  Been in store 3 times and online chat at least 4-6 times for a total of at least 8 hours.  They all say that there is a ticket and it will get fixed.  Blamed it on Disney then Disney said it was Verizon.   The clue in my mind is that it says ineligible before it goes to error.  I wonder if it wasn't set up right from the get go.

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vzw_customer_support
Customer Service Rep

Goodness! We want to make sure you're getting all the benefits of being a Verizon customer and getting your Disney Bundle promotion! We're here for you, and we want to help! Please, send us a Private Note, so we can open your account and get to the bottom of what's going on, right away!

 

*chance

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