I have subscribed to FamilyBase for a while now. I have attempted to resolve this issue multiple times. One of my devices, an iPhone 4s, is showing as an Android in FB. It advises I should download the Companion App to be able to fully use FB on that device. I have unsubscribed, resubscribed and resetup my account with no changes. I also restored the iPhone to default settings using iTunes and no success. I have not been able to find anything helpful in the VZW web resources. I have watched the FB videos, etc. Any advice would be appreciated. VZW tech support hasn't been, what shall we say, helpful at determining the root cause.
We want to get to the bottom of this once and for all, xseleven! I have sent you a Direct Message so that we can review the account settings in detail to ensure you are able to use the right features.
Thank you,
YaleK_VZW
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