Gmail to vtext "421 4.1.0 <(myemailaddress)> server temporarily unavailable AUP#MXRT
Anonymous
Not applicable

August 8- Verizon helps themselves to $5 more of my money per month.

August 9- Gmails i send to my phone number + vtext begin to have multiple hour delays or do not arrive at all.

i've received 3 emails from [email address removed per the Verizon Terms of Service] with the error message you can see in the Subject line.

What i really need is someone to decipher what "421 4.1.0" and "AUP#MXRT" mean, and also a link to a writeup for what to do to solve this situation, thanks.

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Anonymous
Not applicable

(The email address removed per the Verizon blah blah blah is mailer-daemon from googlemail.)

SavvyTechGirl
Enthusiast - Level 1

I have the same problem!! NOBODY WILL ANSWER!! I NEED TO GET THESE TEXTS THROUGH VIA EMAIL ASAP!!! HELP HELP HELP

 

The response from the remote server was:

421 4.1.0 <@vtext.com> server temporarily unavailable AUP#MXRT

vzw_customer_support
Customer Service Rep

I would love to help to see what is going on. I was able to review your other post and I did want to mention this is a community forum so we do allow time for the community to respond. If you ever need immediate assistance then please contact us. www.vzw.com/support I know some time has passed do you still need assistance? -Amber

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Anonymous
Not applicable

Hello Amber from Verizon.

Just sent a test message from my gmail address to my phone number plus vtext.  It should have been delivered immediately but it hasn't arrived yet.

So in answer to your question "Do you still need assistance?", that's a firm "yes".

But, i also see Lara608,, spidy2, shmuel3641, JasGot, and SpankyMcFarland have posts here describing essentially the same problem caused by Verizon.

So if you're going to provide "assistance", i hope you're ready to discuss the matter in public so other Verizon customers can refer to the information.  And i fully expect you to be able to solve this problem completely.  i also want the extra $5 per month on my most recent bill refunded for my trouble.

vzw_customer_support
Customer Service Rep

Thank you for testing it out once more and for providing us those details. Let's work together and gather some more details. To access your account we will need to move to a Private Note. We have sent a Private Note. Please meet us there to continue. 

~Gina

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BigEars
Enthusiast - Level 3

I also have this problem.  

Is there a solution?

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jav6
Champion - Level 3

@Anonymous wrote:

August 8- Verizon helps themselves to $5 more of my money per month.

August 9- Gmails i send to my phone number + vtext begin to have multiple hour delays or do not arrive at all.

i've received 3 emails from [email address removed per the Verizon Terms of Service] with the error message you can see in the Subject line.

What i really need is someone to decipher what "421 4.1.0" and "AUP#MXRT" mean, and also a link to a writeup for what to do to solve this situation, thanks.


How about forwarding the issue/error message to the Verizon Messaging Team email address: verizonmessages at verizonwireless dot com.  I've had some success getting productive responses from them.

...Just another VZW customer...trying to offer some assistance...
Anonymous
Not applicable

Thank you for the suggestion, jav6.

Forwarded the thread of Mail Delivery Subsystem notifications i'm accumulating to the address you shared with this message:

i see complaints about this from multiple customers are accumulating in Verizon Community >Services >Verizon the past few days, but official customer support only has semi-relevant questions to ask and no solutions.  vzw customer support has not responded to my post though it's been up for 21 hours.  i will be repeating my post every 24 hours (and noting this problem occurred right after Verizon increased my bill) until there's an official solution provided and i can verify i can send Gmail emails directly to my cell which arrive immediately.
 
Just had a look at Consumer Reports' dismal (but accurate) assessment of Verizon's performance.  It's almost the polar opposite of when i chose to become a Verizon customer so many years ago.  Glad to see there are companies like Ting and Consumer Cellular with high customer support scores to consider.
core44d
Newbie

I have the same issue 

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crewchiefpro
Enthusiast - Level 1

I have the same problem as well.  I try to send from gmail account to my cell # at vtext.com and get nothing for between 50 minutes and 3 days.

If I send something from yahoo to the same number it is visible quickly some times, and doesn't work at all others.

 

ScottIsMyName81

I have the same exact problem.  I am sending messages from gmail to my text and 1 of the numbers gets messages but very delayed (up to 8 hours so far), and the other gets rejected for the reason listed above.

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vzw_customer_support
Customer Service Rep

Making sure I am able to send a message from my gmail is crucial. I will be more than happy to assist. Please share with me what happens if you uninstall and reinstall the email address?

-Rodney

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BigEars
Enthusiast - Level 3

The problem seems to be strictly with vtext coming from gmail.  I have a yahoo and a xx.com email address and vtext works fine with them.  But when it is sent from the gmail account it gets delayed, sometimes for days, and then they come in out of order.

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vzw_customer_support
Customer Service Rep

BigEars, we know the importance of needing to be able to send vtext by Gmail. I will be sending you a Private Note. 

-Kevin

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Anonymous
Not applicable

Hey "Kevin" from Verizon,

What's the big secret?

Aren't you paid to help ALL Verizon customers?

There's a long list of us here, all with the same problem- Gmail to Vtext.

Why won't you tell us what Verizon is going to do to solve this problem?

vzw_customer_support
Customer Service Rep

destroyplutarchy, we are always ready and eager to help. We will be delighted to help you. We sent a Private Note. Please reply to the Private Note as your earliest convenience. 

-Jacob

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Anonymous
Not applicable

"Jacob" from Verizon,

In other words, you asked me to describe the issue discussed over 40 times in this thread and to give you some idea of when on the calendar it occurred though the date of every comment is listed.

Do your job, read the thread.

If you have any questions after that, you can ask me here in a public comment.

Anonymous
Not applicable

...and tell your colleague "Baldo" to read the over 40 comments after my post also.

BigEars
Enthusiast - Level 3

I do not understand what you are asking!  How do you uninstall an email address?

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vzw_customer_support
Customer Service Rep

Have you tried signing out of your email and then signing back in? If not, please do so now. -Dia

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