How am I supposed to login when phone is broken?
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This seems incredibly stupid. Broke my phone, trying to login so I can order a new one, and it won’t let me because of 2 factor authentication. It’s texting my broken phone the 6 digit code, which I obviously can’t get. I can’t just call them because my phone is broke! I’m able to get here with my iPad, but that doesn’t help. I’m guessing I have to make time to go to a store, but I should be able to just do this online!! Verizon is TERRIBLE!
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First and foremost, we're sorry to hear that your device is broken. We understand how important your device and its service are to you.
Verizon takes protecting our customer's personal and account information very seriously. We can work with you to verify your account information, with your help of course.
Since we will need account-specific details from you, we’ve sent you a Private Message on this topic:
https://community.
-Robert C.
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I also have a device currently not powering on and after talking to customer service via chat for an hour and half still telling me the only way access my account is through that push to my device, the same device that wont power on. I suppose since its paid off, i can look into trading it in to AT&t if no one will help. Makses no sense how this situation could not have been avoided. customer service just got crass when i said it made no sense not to have a contingency plan for this situation.
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We're sorry to hear that you're having problems accessing your account when reaching out for help. When all other forms of authentication fail, we recommend going to a store and they will be able to access your account with a photo ID. We take the security of your account very seriously and we want to keep you protected.
~Jesse
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My client is unable to authenticate his phone (it broke) and the back up number goes to a # he doesn't have access to. he brought his photo idea to Verizon and spent all day there, and they still haven't been able to be able to port his number over to the new phone.
Even though at some point he choose two factor verification, he should be able to bring his ID to Verizon.
Very upsetting
Adam
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It's by design. They could send your code to e-, mail that they have on file. Calling will only let you speak to customer service repss. If they transsfer your call a recording plays, "You are not s Verizon customer" . Make your claim, pay your $99, and go away, or better yet buy a new phone .That's what they want
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i am having the same issues. i cant log into my account to activate my new phone. what am I supposed to do? I cant even use the support chat, how inefficient
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We understand the importance of getting access to manage the account. To better assist you, I'll be sending you a Private Note, please reply to it, so we can get started.
~Maria
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My screen is broken and I also cannot access My Verizon. Can you help?
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yellowbronco, we definitely want to make sure that you're able to manage your account online. We'll be sending a Private Note to better assist.
~Izzy
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I am currently in the army and deployed overseas. My phone just broke and I can't access my account because my phone is broken! How am I supposed to keep in contact with my Family if I cant even access my account to get a new phone?
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Hello, keidensu, thank you for your service and I'm very sorry to hear your phone has broken while overseas. So we can best assist, we will be sending a Private Note.
-Lauren
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Please send a private message to help.
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We want to make sure that you're able to manage your account with ease, and would be happy to help. To better assist, we'll be sending a Private Note.
~Izzy
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We are still here to provide support. If you prefer, we do have other support channels that you can reach out to for assistance. You can review all of our support options here: https://www.verizonwireless.com/support/ ~Peter
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Hi, I also broke my phone and cannot login to Verizon wireless to commission another phone due to the restrictions of 2 factor authentication. Can you please help me.
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Hui gallen97. We never plan for those unexpected events of phones breaking. The authentication is so important to getting a replacement and can be frustrating when completing these security steps. Do you have Device Protection? Asurion can be contacted here: https://www.asurion.com/about/contact-us/
Please let us know if you need additional assistance with phone replacement. We can look at other options with you.
-Deb
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i am having this same problem. i dont have access to my phone so i can't do 2 factor authentication to login. please help
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We rely on our phones and realize how much when e really need them. Do you have access to move the conversation to a computer if no access to your phone? We are eager to assist and provide answers to questions and concerns. Tell us more about the specific issue you are trying to solve. I am sending a Private note so we can get started.
-Deb
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We're here to help. Let us know if you need assistance. ~Peter
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We are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile
-Deb
