I have a Samsung Galaxy S8 and recently purchased an iPhone 13 Pro. I’ve used the Verizon message+ app for years thinking it was the native messaging app on my device. I want to move my data to my iPhone, but it seems like the message+ app is causing issues with the “Move to iOS” app. The message+ app sends a text to the new device to confirm I want to allow it access, but it seems like it locks up the process of the Move to iOS app.
I pay for backup, but only 90days of messages are saved (which is dumb and a ripoff), and I don’t want to lose years of data. Can I disable the message+ app and keep all the messages stored on my phone’s native message app? I hope that if my messages are just in the native message app, I’ll be able to move them to my new iPhone with the Move to iOS app (or some other data transfer app). Would it be less of an issue if I was moving between different android devices, because I can return the iPhone and get something different if I have to (can you tell I’m desperate to save my data?)
When I look at Apps in the Settings menu, my message+ app is using 579mb while the native message app is using 102mb. Does that mean all my texts aren’t saved in the native message app? I can scroll back years in my text conversations in the native app, so it seems like they’re there.
Solved! Go to Correct Answer
Deleting the Verizon Messages (Message+) app from a device or switching to another messaging app, even the default messaging app on the device (iMessage), won't stop the storage of messages.
*Breanna
We know it's important to keep your messages, Sarl. When you go to your native messaging app, and scroll to the bottom message, is it the same as what is in Message+? *Rebecca
the newest message in the native messaging app is the same as the the newest message in message+
Thanks for the reply, Sarl. When you are not using the Move to iOS app on the device and you download the Message+ app on the new iPhone from the App Store, are you able to start the process without the device locking up? -Kevin
Hi Kevin, I downloaded the Verizon Message+ app on the iPhone, but it only has the last 2 weeks of messages.
If I disable the Message+ app on my Samsung/Android device and use the native messaging app, will that delete my data/texts?
Thank you for reaching out to us today, it's important to get your messages backed. Please check and ensure there is enough storage on the device to restore form further back. *Gen
I checked my iPhone and I'm using 12.2 GB of 256 GB. My old Samsung only has 64 GB of space total, so it's not that I don't have enough space on the iPhone.
Got it! Have you used iCloud to back up your messages on the iPhone?
*Breanna
No, because my messages are on my old Samsung. I want them to be on my new iPhone. I don't understand what you don't understand about my question.
If I disable the message+ app on my samsung will that delete my texts on that phone?
Deleting the Verizon Messages (Message+) app from a device or switching to another messaging app, even the default messaging app on the device (iMessage), won't stop the storage of messages.
*Breanna
I may have misunderstood. I can scroll back pretty far to some old texts in my native message app, but it pauses every once in a while to load more.
I understand. Your messages should not disappear if you disable Message+.
*Breanna
There are a number of SMS Backup applications available in the Google Play Store that will backup all of your text messages to a file. The one I use backs up to a XML file format. This backup will allow you easily transfer all of your messages between Android phones. For example, my text messages will go back 2009 if I scroll down far enough. That is means I have transferred between several android phones before they were restored on my current phone.
I have never tried to transfer the messages between Android phones and iPhones. It may not be possible, but check the application's description to see if that is an option.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I have a Samsung Galaxy S8+ with Message+ for my text messages (SMS). My text messages go back to 6/13/13 and I have thousands of text messages. When I used the "Move to iOS" on my S8+ it stalls with 1 minute left and continues to show the 1 minute left for over 4 hours. I then had no option accept to press the "Cancel" option. When I then went back to my Message+ app on the S8+ my SMS messages no longer displayed and there was a Button that said "Starting...". When I press that button it then displays all my text messages again. When I installed the Message+ app on to my new iPhone 13 Pro Max it only displays 90 days of text messages. I need it to display all my text message which I hear from a Verizon tech support person that the new Message+ app will only show the most recent 90 days of text messages and none of the older text messages like it use to do. This is a huge problem for me because I need all my old text messages from my old Samsung Galaxy S8+ moved over to my new iPhone 13 Pro Max. How can I get this done? I have a back up of my SMS messages on Verizon Cloud but there is no way to view them from there using Verizon Cloud on the cell phone nor on my desktop. I also have them backed up on One Google Drive but they can't be viewed there either. Over the last 6 days I have discussed this issues with the top level tech support with both Verizon and Apple and have yet been able to get to a solution. Bottom line, I need all my Message+ text messages migrated to my new iPhone 13 Pro Max in an assessable and readable format. What do you suggest that I do?
We know it's important to make sure you are able to view all your message. If you have them backed up, the best option would be to restore the messages to your device using one of the back up services, AlanDale.
*Rebecca
If I restore the backup to Message+ on my iPhone I only get the past 90 days and not all my messages. How do I get all my messages restored?
Hello, AlanDale. It is nice to meet you. I would be wondering what is going on with my Verizon Messages + too. I did want to clarify a few things. Did you make sure you backed up all your messages? Is this how you restored your messagess? https://www.verizon.com/support/knowledge-base-209183/
-Amber
Amber,
Yes I backed up all my messages to Verizon Cloud. The link you sent me is if I need to restore messages synced to Verizon Messages (Message+) in the last 90 days or from an SD card after switching from one Android™ smartphone to another. - This is not the case.
First of all I am switching from Android to iOS (not another Android). Both my Android and iPhone have the Message+ app.
The Message+ app on my Android has messages going back to 2013. The iPhone Message+ app seems to only allow the last 90 days to be restored. I need all my message restored going back to 2013 just like it is on my Android. I need all my text messages on my iPhone. How do I make this happen?
AlanDale, I rely on text to communicate and have a lot of old message threads, so I know how important it is to get that content moved over to a new phone. Apple devices have some great features and we hope that you are enjoying the new phone. A great option for transferring content from Android to iOS is through the Move to iOS app. Here is a web page https://www.verizon.com/support/knowledge-base-212880/ with details. We hope this information helps.
-David
David,
The Move to iOS app has a bug and stalls when 1 minute is left with the data transfer. I gave the app 5 hours to complete the last 1 minute left message and no luck. I ran the app 5 times. The last time I ran it I had a Verizon tech verify that all the data was transferred. So that is not the problem. The core of the problem is that the old Message+ allowed years of messages to be stored whereas the new version of Message+ only allows 90 days worth of messages to be stored. Verizon needs to fix the Message+ app to allow all the messages to be shown/stored and not just 90 days. Since Verizon may never fix the Message+ app I should be allowed to view my text messages in the Verizon Cloud. However the Verizon Cloud does not seem to provide that ability. So all my messages are there in the Verizon Cloud but no way to view them. I have asked a Verizon tech if my Message+ messages could be restored into another text message app on my iPhone and she did not know of one. I need a solution, I need access to my text messages prior to 90 days going back to 2013.
AlanDale, the technical issue with completing a transfer of information can be frustrating. Regrettably, there are limitations related to 90 days when it comes to text messages in a lot of cases. Your feedback on the limitations will be reviewed for ways to improve the experience in the future. I found a web page https://www.verizon.com/support/knowledge-base-217522/ with steps on how to view texts in My Verizon. Then here is a link https://www.verizon.com/support/content-transfer/ to the Verizon content transfer center with all the available options for transferring content. We hope one of those options will help.
-David
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