Whenever my boyfriend and I talk late at night, our call is disconnected at midnight on the dot. When the call disconnects I hear a message that says something like, "Welcome to Verizon. The person you are trying to call has calling restrictions that do not allow this call to be connected." That doesn't make sense because we already were connected. We are both adults so parental restrictions are not a possible issue. Neither one of us can find anything in our settings that would cause this message to pop up. How can we stop this from happening?
¡Hi latenightcaller! Thanks for contacting Verizon Social Media team. We always appreciate your preference and loyalty if you need personal assistance please reach us out through Facebook or Twitter.
>Apollo
Please help me with this issue as well. Thanks
We're sorry to hear about the issues you're having with your phone disconnected at midnight. We want to make sure this doesn't keep happening. Does the other person you're calling also have Verizon? Does this happen with one person or no matter who you call?
~Jesse
Possibly could be something to do with the Verizon smart family add on, if your boyfriend is on someone else’s Verizon account the owner of that account might have set that restriction. Look into it Verizon smart family
Same issue here, my calls disconnect at midnight while on the phone with my Mother (the only one I am on the phone with during that time) and she does not have Verizon. I can call back only to be disconnected again 15 minutes later.
Yes, I have Smart Family but there are currently no call restrictions to where this should be an issue. Its embarrassing!
This is not the experience we want for our customers, Timika23! Please send us a Private Note, so we can look further into this service issue with you.
*Gabriel
Exact same issue! Happens all the time and then the same 15 minutes later. Any resolution??
Disconnected at midnight. She got same message. Call her back Disconnected 15 min later. Help plz
Thank you for reaching out to Verizon. Please send us a PM at your convenience.
*Theresa
Thank you for reaching out to Verizon. We are available to address all of your questions and concerns. Please send us a DM.
*Theresa
My sister and I have this issue as well. Call drops at midnight and then when we try to call back, we get a recorded message from Verizon Wireless. When we finally get back on a new call, that also disconnects in the next 10-15 minutes. We also both get the "beep, beep, beep" when the call drops. We are both Verizon, both have call waiting, both at home and we are in the same npa/nxx.
We're sorry to hear that you're having problems with your call dropping at midnight and we appreciate the info you've provided. We'll send you a Private Note shortly so we can take a closer look at the situation.
~Jesse
Spent an hour chatting with you guys yesterday with no resolution and here we are again, 12:01 am disconnected. Then the VZW recorded message #19 before being able to reconnect the call
We would very much like to provide help and support for your phone call concerns. Please send a Private Note so we can move forward with troubleshooting this issue.
*Margie
We're sorry to read about the issue with calls at this time. Do you get any message or alert when the call ends? ~Peter
Yes. I get the same message everyone else receives. I may just remove the Smart Family from my account and see if that makes a difference. I don't know what else to do.
Thank you for the info. Have you tried removing the Smart Family app to see if this issue still occurs? ~Peter
Thank you for that infomation, Amnesia1920. Is this happening with specific numbers or no matter who you are speaking with? Are you able to call back and continue your conversation without an issue?
-Lauren
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