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how do I get to private mail from the forum?
Merthiolate
Enthusiast
This forum is really lame. I don't see a way to read my private forum messages. It ought to be on the main forum page. I'm not about to go exploring the entire site to see me messages. This forum sucks as does the entire verizon web site!
1 Solution

Correct answers
Re: how do I get to private mail from the forum?
LawrenceC
Community Manager
Community Manager

You need to be signed in (your screenshot shows you logged out).  If it still isn't visible go to My Settings > Preferences > Private Messenger, and make sure there is a checkmark next to "Turn on private messages."

View solution in original post

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Re: how do I get to private mail from the forum?
ElizabethS
Champion

The envelope on the upper right of your screen turns gold when you have a message. It's easy to see!


Re: how do I get to private mail from the forum?
stevemann1
Enthusiast

NO!  It is not.

If it were that easy then why are there dozens of "where is my message icon" questions on the forum?

You were kind enough to respond to my comment and I received this email:

" You have received a private message in the Verizon Forums from: ElizabethS with the subject line: Firewall is blocking......
Private messages are located at the envelope icon on the upper right-hand side of the community. "

So, I have spent the past half-hour searching for the elusive envelope icon, and it's nowhere to be found.

It is simply not there.

Re: how do I get to private mail from the forum?
LawrenceC
Community Manager
Community Manager

Hi stevemann,

The Private Message icon is located at the top right corner of the page, just below the red search button. 

It should look like this -->>

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Re: how do I get to private mail from the forum?
stevemann1
Enthusiast

No, it is not.

Here's a screenshot of that area:

image

I've refreshed the page, I've logged out and back in, I've gone to other pages and returned. The icon is not there.

Re: how do I get to private mail from the forum?
LawrenceC
Community Manager
Community Manager

You need to be signed in (your screenshot shows you logged out).  If it still isn't visible go to My Settings > Preferences > Private Messenger, and make sure there is a checkmark next to "Turn on private messages."

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Re: how do I get to private mail from the forum?
stevemann1
Enthusiast

Now I see the confusion. At the top, I *am* logged in to Verizon - it even says "Hi Steve". But it is not at all clear that I also have to sign on to the forums separately.

Re: how do I get to private mail from the forum?
FIOSDOBO
Enthusiast

almost 4 years later and Verizon still can't fix that issue... Verizon does not care.

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Re: how do I get to private mail from the forum?
LawrenceC
Community Manager
Community Manager

As this thread is now over two years old and the information is out of date, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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