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1101 Error Messa

I have been getting an 1101 error message on my Media Server for some time now. I've spoken with tech support and they could not help me. I was sent another box and I am still getting the same message. The on-screen trouble hooting is displaying the following message: 

1A Verizon Network Test - OOB not detected

1B In Home Network Test - OOB not detected

1C Router Test - Completed

1D Channel Test - Completed

Can anyone tell me what "OOB" or the 1101 error message means?

Re: 1101 Error Messa
Hi Cableless2008,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.