4K on ch 1498 (fios 1)

[ss201]

During Super Bowl, msg on screen said 4K available on ch 1498.
Pressed OK, msg on screen said I need to switch video format to 2160p.
I switched it to 2160p and got this msg:

"Unable to change to selected video format.
It may not be supported on this TV or can not be changed at this time."

I have a 4K tv (Visio model M65-E0)

How do I enable 4K?

[clem21 · Accepted solution]

You have to make sure the video input on the TV is setup in the input menu for 4K enhanced. Also you need to use high-speed certified HDMI cables for the box. Once you've done that the box should recognize the TV as 4k capable. You may also need to power cycle the box.

[ss201]

Thanks, that worked. On my Visio there is a setting under Input Settings called Full UHD Color. I turned that on, then was able to set Fios box to 4K capable. Now I just need to wait until Verizon broadcasts another 4K event to see if it shows in 4K.

[clem21]

Great, glad that worked. If you look at on demand, there should be some free titles in 4K if you do a search for 4K. Also 1498 and 1499 are the Fios 4K channels.