ALEXA NO LONGER CHANGING FIOS CHANNEL

[Jfar1205]

Hi all,

I was previously using Alexa with great success to change channels on my fios tv. Ever since adding a google router Alexa will announce the channel change, but not actually change the channel. Does anyone know how to fix this? I currently have the Verizon Gigabit internet coming into my google router, which is connected to a Verizon quantum router through a LAN connection. Thank you in advance for your help.

[CRobGauth]

Most probably it is because Alexa and stbs are not on the same subnet.

Modify quantum router to be an access point.

[RG625]

Same issue. All connected devices are on the same subnet. Has to be something else.

I only use one router.. the quantum router. So in my case, it has to be something else. 

Error after trying to change channel with Alexa:  "Sorry, FIOS is having trouble."

[kh-gary]

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!