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Abysmal Freezing TV

January 29, 2020

For the past 6 months, we have been dealing with freezing channels and practicing a tv service that does not work over 80% of the time. This feels like we are getting ripped off. What thievery it is to timely pay a bill, every month, only to receive the worst service consistently, or to sit on the phone with overseas personnel for HOURS and no fix. Absolutely tragic ripoff and thievery. 

Re: Abysmal Freezing TV

Hi FreezingTVServi,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.