All buttons on remote control bring up tv's menu

[tharpa]

Suddenly, the buttons on my remote control have stopped working.  Instead, pressing any button brings up the tv's menu.  Not the FIOS menu, but the TV's menu.

I have tried turning the tv on and off, but that has not helped.

[CRobGauth]

What model remote do you have (2 button or 4 button)?

If 4 button, try hitting STB button.

[tharpa]

Hi, Rob,

I am not sure what you mean by two button or four button.  Mine has about 100 buttons.  🙂 

I do have an STB button, so I guess that means 4 button.

When I press the STB button, it does bring up the normal Veriizon message when you do that, but it is overlaid with the TV's menu. 

[tharpa · Accepted solution]

I spoke with a Verizon representative on their chat box, and got him to send me a new remote control.  It fixed the problem.