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All buttons on remote control bring up tv's menu
tharpa
Enthusiast

Suddenly, the buttons on my remote control have stopped working.  Instead, pressing any button brings up the tv's menu.  Not the FIOS menu, but the TV's menu.

I have tried turning the tv on and off, but that has not helped.

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1 Solution

Correct answers
Re: All buttons on remote control bring up tv's menu
tharpa
Enthusiast

I spoke with a Verizon representative on their chat box, and got him to send me a new remote control.  It fixed the problem. 

View solution in original post

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Re: All buttons on remote control bring up tv's menu
CRobGauth
Super User
Super User

What model remote do you have (2 button or 4 button)?

If 4 button, try hitting STB button.

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Re: All buttons on remote control bring up tv's menu
tharpa
Enthusiast

Hi, Rob,

I am not sure what you mean by two button or four button.  Mine has about 100 buttons.  🙂 

I do have an STB button, so I guess that means 4 button.

When I press the STB button, it does bring up the normal Veriizon message when you do that, but it is overlaid with the TV's menu. 

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Re: All buttons on remote control bring up tv's menu
tharpa
Enthusiast

I spoke with a Verizon representative on their chat box, and got him to send me a new remote control.  It fixed the problem. 

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