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Amazon Prime app on Fios
JWA2
Enthusiast

2/17/2022 This Prime app just stopped working.  I have seen other posts and it seems to be on Verizon's end. 

Looking into app settings, this app is part of Fios installed apps. It cannot be uninstalled.  Other apps can be opened from within App Settings but nit the Prime app. Never had this problem before. Was happily watching two days ago. Re-booted router. No help. What can be done?

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Correct answers
Re: Amazon Prime app on Fios
JWA2
Enthusiast

A helpful Fios rep suggested turning TV off and waiting a bit, then turn back on.  Seems the apps that come with the Samsung tv, such as Prime app,  can have loading issues. It worked!

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Re: Amazon Prime app on Fios
JWA2
Enthusiast

A helpful Fios rep suggested turning TV off and waiting a bit, then turn back on.  Seems the apps that come with the Samsung tv, such as Prime app,  can have loading issues. It worked!

Re: Amazon Prime app on Fios
Cang_Household

Could you investigate a little further what could be causing the issue? Just to help other customers.