Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. Online only. With Select 5G Unlimited plans. Buy now
end of navigation menu
Audio Dropouts
Enthusiast - Level 3

I’m a FIOS customer and I’m having frequent audio drops (of about a second in length) on one of my televisions (I have other televisions that work fine).  It’s a Sony Z9 connected to a Yamaha receiver (that’s a Yamaha RXA2060).  I’ve tried everything—different set-top boxes, changing out HDMI for optical, etc.  The only thing I haven’t done is try a new receiver (which I’d prefer not to do for obvious reasons).  My A/V guys are stumped and are pointing the finger at FIOS, suggesting that perhaps the signal strength in the house isn’t good enough.  So…I’m at my wit’s end here and would appreciate any help.  I also tried changing the audio output to L-PCM (and passthrough)…but that hasn’t helped either.  So, any help would be appreciated.