Audio not working with Samsung TV - Verizon Fios

[pvd1]

Our Samsung TV is connected to Fios using an HDMI cable. The picture quality is perfect but there is no sound. A sound test on the TV settings shows no issues - volume comes through loud and clear. But when playing Fios programming there is nothing at all. This problem came on suddenly - it has worked fine for months. Anyone have this issue and know a fix? 

[pvd1 · Accepted solution]

This was fixed by contacting technical support, and the agent restarted the box. 

[kh-gary]

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