Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I had signed up for the 75mbps trial for the month.
When the month was over I signed on to change back to 50 mbps but when switching, it advised me to redo contract for new 2 years.
I chatted with a representative who advised me that my current plan would continue with all channels as before.
So i extended my contract another 2 years.
two days later I come to notice that I no longer can view Showtime, NFL network, MLB network. Upon chatting with a rep I was told that I can add those channels and pay for them. Why would I pay for something that was part of my plan? I advised the rep that Showtime, NFL network and MLB was bundled to my plan. The rep said that I had to pay for it.
I do not understand the bait and switch that Verizon is doing to their customers. With many options available for cable services I would expect verizon to take care of their customers and do the right thing.
All I want is my channels back to how they were two days ago.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
we closed your private support case due to you no longer responding. Feel free to make a new post anytime you need our help.