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Black Screen with Audio & Info
MaterLea
Enthusiast - Level 1
‎11-18-2019 08:05 PM

No picture for any TV program. 

Black screen.

Audio works. 

Guide works.

Info works.

TV works. 

WHAT DID NOT HELP

Changed channels. Nothing.

Reset router. Nothing. 

WHAT DID HELP

Shut off all power. 

When power came back up, the STB reset and downloaded FIOS settings, information.  Took several minutes but fixed problem.

  ~  Didn't find answer for this in forum so posting here for others.

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Re: Black Screen with Audio & Info
Edg1
Super User
Super User
‎11-19-2019 02:31 AM

Sometimes things need to be rebooted. If it keeps happening more frequently you might need to get the STB replaced. 

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Re: Black Screen with Audio & Info
Magicat
Enthusiast - Level 2
‎04-12-2020 01:54 PM

I often have the same "black (blank) screen" issue. Instead of having to always physically reset the STB, I found an easier solution: I watch a specific video (on YouTube) for a few seconds which magically makes the black-screen problem disappear and I can return to normal viewing. This problem usually happens once or twice a day but fortunately I have a relatively easy, quick fix for this extremely weird, annoying problem. Hopefully Verizon will someday resolve this issue.

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