Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
No picture for any TV program.
WHAT DID NOT HELP
Changed channels. Nothing.
Reset router. Nothing.
WHAT DID HELP
Shut off all power.
When power came back up, the STB reset and downloaded FIOS settings, information. Took several minutes but fixed problem.
~ Didn't find answer for this in forum so posting here for others.
Sometimes things need to be rebooted. If it keeps happening more frequently you might need to get the STB replaced.
I often have the same "black (blank) screen" issue. Instead of having to always physically reset the STB, I found an easier solution: I watch a specific video (on YouTube) for a few seconds which magically makes the black-screen problem disappear and I can return to normal viewing. This problem usually happens once or twice a day but fortunately I have a relatively easy, quick fix for this extremely weird, annoying problem. Hopefully Verizon will someday resolve this issue.