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Blank channel guide
Alice22
Newbie
‎11-16-2017 03:51 AM

The channel guide has been blank for a couple of days.  I reset the router as suggested and rebooted the box.  Still nothing.  Can you help?

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Re: Blank channel guide
CRobGauth
Super User
Super User
‎11-16-2017 06:42 PM

Do you have more than 1 box?

What model do you have?

Does Internet work ok?

Does On Demand work?

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Re: Blank channel guide
bwh1
Contributor - Level 1
‎04-10-2018 05:53 PM

Did you figure out to fix it?  Mine just started doing the same thing

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Re: Blank channel guide
JoshCornell
Newbie
‎05-31-2018 07:44 AM

I have the exact same issue which started a few days ago. I push the guide button and it comes up but looks like an empty grid or excel spreadsheet. No data or words so completely useless. I've restarted the router and the set-top box and that didn't work.

Now I've been on hold trying to get on the phone with Fios for 30 minutes...smh why do I pay $125 a month again?

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Re: Blank channel guide
CRobGauth
Super User
Super User
‎05-31-2018 04:47 PM

Have you tried rebooting router and then STB?

Are you using Verizon provided router?

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