Recently I purchased the Mayweather boxing event (HD Channel $74.99) using my home remote control. Unknown to me my 16-year-old son ordered the same event minutes later under the basic channel ($64.99). An hour or so before the event was aired I discoverd that the same event was purchased under the HD and basic channels, via remote control. I immediately called Verizon and spoke with a rep which he indicated to me I would'nt be charged for the basic channel order ($64.99). However, upon recieving my bill it reflected HD channel and basic channel charges ($139.98).
I called Verizon again and explained what had occurred, a supervisor said that on pay per view events once ordered they can't be cancelled out. This informantion contradicts what one rep had said about I would'nt be billed for the $64.99 basic channel (not true).
I feel in order to prevent double billing of a PPV event, once you order an event on the PPV system, the system would not allow a double purchase within the same location, in this case my residence. The supervisor I spoke with said that there is nothing I could do about being doubled billed on PPV events. I'm sure Verizon can figure out a way to prevent this from happening, but it's all about $$$$$$.
Upset Verizon Customer
Hi Roscoe14,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.
Thanks,
-Amanda_M
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