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Bookmarks
tenaj13215
Newbie

I can find MY bookmarks for movies I have previously bookmarked.  But where did the OPTION to bookmark go?  All I see is buy/rent, watch, etc.

Thanks

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Re: Bookmarks
CRobGauth
Super User
Super User

What model stb do you have?

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Re: Bookmarks
tenaj13215
Newbie
  • Model:VMS1100

This just happened recently.  There is a Buy/Rent option, watch trailer, etc, but no option to bookmark.

All of the items I bookmarked are still under My Bookmarks, but now I can not bookmark anything new!

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Re: Bookmarks
CRobGauth
Super User
Super User

Try rebooting STB.

Mine still has it.

I hit On Demand.

Then Select first Movie (Annabell).

I have option to Buy/Rent, Bookmark and Watch Trailer

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Re: Bookmarks
tenaj13215
Newbie

tried rebooting stb.  tried rebooting router.  unhooked BOSE and DVD player and hooked straight from stb to tv.  Still no option to bookmark in On Demand movies, only buy/rent or watch trailer.  Ready to call Verizon - although I hate doing that and have them make me go through all the same steps I have already done.  

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Re: Bookmarks
CRobGauth
Super User
Super User

Try hitting them up on twitter @verizonsupport

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Re: Bookmarks
tenaj13215
Newbie

don't use twitter - will try something else.  thanks

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