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Brief Losses of Audio
anonFios
Contributor - Level 2
‎02-17-2014 04:33 PM
Every once in a while I briefly, for a couple of seconds, lose audio in the middle of watching a show. I can't recreate the problem manually, but I know it happens when watching recorded programs on my DVR box and recorded programs on other boxes.

The programs are recorded fine, as I if I jump back the audio plays fine. It's something wrong with playback. Has anyone else experienced this problem and know how to fix it?
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Re: Brief Losses of Audio
walt178
Specialist - Level 3
‎02-18-2014 07:52 AM

Experienced:  yes.

Know how to fix: no.

I suspect the problem is related to the age of the DVRs.

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Re: Brief Losses of Audio
Silverhawk1
Newbie
‎02-23-2014 09:47 AM

You're lucky it is just recorded shows for you. I have the same problem with "live" shows. If I "rewind" the sound is there, so I know it is getting down the line OK. It just can't seem to get through the box. So far Verizon has shown NO interest in this problem. I can't even get the techs to acknowledge it exist.

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Re: Brief Losses of Audio
anonFios
Contributor - Level 2
‎02-23-2014 01:12 PM
It may happen during Live TV too. It's just that I almost never watch TV without some sort of DVR delay (even with live sports I'll often start watching 45 minutes after the start so I can skip some of the commercials and save time) so I haven't noticed.
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Re: Brief Losses of Audio
FrustratedUser22
Enthusiast - Level 2
‎02-26-2014 08:41 PM

Press the Menu button on your remote and find the Customer Support option and Fix Common DVR Issues.  If you run this app, it will scan your DVR and correct filesystem errors.  It will reboot your DVR (perhaps a couple of times).  The process takes about 5 - 10 minutes.   Verizon keeps moving this item around and calling slightly different names.  It is not uncommon to have to run this utility once every few weeks since the DVRs seem to get corrupted or freaked out by any little system change or channel issue that happens.

This also works for black screens with or without audio, channel switching issues. stuttering issues and sometimes will temporarily fix pixelation issues.  Pixelation issues usually are a sign the DVR hard drive is failing though.

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