CBS Sports Network HD not included in the sports package?

[milanbear]

Hi, I recently added the sports pass package to my account, and only found the CBS Sports Network SD channel, but  the HD version of this same channel is not included...

This does not seem to make any sense to me, will that be fixed soon?

Thanks.

[SinCara]

Only the SD version is part of the Sports Pass. The HD version is part of the Ultimate package. Weird yes, but that's how they have it set up so if you want it in HD you have to have Ultimate.

If you have ultimate then sports pass is included as a part of it plus more.

[Justin46]

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@SinCara wrote:

Only the SD version is part of the Sports Pass. The HD version is part of the Ultimate package. Weird yes, but that's how they have it set up so if you want it in HD you have to have Ultimate.

If you have ultimate then sports pass is included as a part of it plus more.

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Not true where I am, I have the Extreme package and have CBS Sports Network in HD, channel 594.

__________________________________
Justin
FiOS TV: Extreme HD, Internet: 50/50, Digital Voice
VMS Enhanced Service: 1 server, 2 clients
Keller, TX 76248 (VHO 1)

[SinCara]

Guess it must vary from market to market then. Only way for me to get it where I live is in Ultimate.

Since that's the case, I would suggest checking the channel lineup and seeing if its a part of the Sport Pass package or any others.

http://www.verizon.com/home/widget/ChannelLineUpWidgetServlet?zipcode

[milanbear]

Thanks for your replies.

It looks like it's Extreme package and up here for the HD channel.

SD channel is in the sports package though.

Still I do not really get why the HD version of the same channel is not included in one package...

[PGROV]

I purchased Sports Pass yesterday with understanding based on Verizon marketing/promo material (on web and on TV) that CBS Sports Network was included (either SD or HD would have been OK for me).  Very disappointed to learn after hours of troubleshootingn by Verizon tech support that neither was included, despite aggressive promo which clearly included the network as part of the "Pass".  I immediately cancelled the Sports Pass and will consider move back to Direct TV  when current bundle ends due to Verizon FIOS false advertising and failure to deliver.  False Verizon PROM material is still posted BY VERIZON!! 

http://www.verizon.com/home/MLP/SPORTSPASS.html?CMP=SOC-CON_2013-Q4_CD-TWT-FiOSPost_0002

[milanbear]

Exactly!

In my case, it took the technician ~3 hours to figure that out!

And it's amazing the Sports pass is still listed with CBSsports channel on Verizon's website (and on the channel screen too!)

[PGROV]

You indicated above that you at least obtained access to SD version.  I didn't even get that..  Please confirm SD version was made available to you in Sports Pass..

[milanbear]

Well, I did get the SD channel when I first purchased the SportsPass last year, untill it suddenly became an unsubscribed channel one day. I called Verizon multiple times and the customer service could not figure out, so they sent in a technician. He changed everything (TV box, wires, outside boxes) and finally told me the channel was removed from the Sports Pass sometime in Nov...

The funny thing is the TV screen still was telling me to get the SportsPass to view this channel!

[PGROV]

THX, Verizon was/is deceptive and very disappointing on this one..